Our mission has always been centered around our commitment to protect the health, safety, and comfort of the families we serve. However, due to the COVID-19 outbreak we are taking even stronger measures internally and externally to make sure that we deliver upon this commitment. We are instituting a MANDATORY SAFETY CHECKLIST that will outline how we work at our offices, in our trucks, and in your home. This checklist is now a non-negotiable way of doing business and as the environment surrounding this virus evolves, we will adapt our processes to ensure the safest possible service experience for our team and our customers.
We will follow the guidelines and safety tips outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO).
We require that work surfaces at our office and all cell phones used by team members be cleaned and sanitized after each use.
We have closed our building to outside visitors and vendors in an effort to limit unnecessary contact for our internal employees. Additionally, our Customer Service Representatives, Lead Coordinators and Sales Professionals are working remotely.
We will review all symptoms of COVID-19 with customers before we enter their home. We are requiring customers who have experienced symptoms to reschedule.
We will review all symptoms of COVID-19 with our team. If a team member or member of their family feels sick or are returning from travels from an area identified as posing a COVID-19 related risk, they will have to stay home.
We will wear shoe covers, gloves and face masks in homes at all times.
We clean the surface area or piece of equipment handled during the service.
We require frequent hand washing by all members of our team for at least 20 seconds.
All team members have been instructed not to shake hands and to maintain a safe distance.
Our technicians will operate under formalized safety guidelines to protect themselves and others through the service experience.
At Coolray Companies (Coolray, Mr. Plumber and BriteBox Electrical) our guiding principle has always been to “Take care of our customers and our team members”. This principle rings loud and clear as we take steps to prevent the spread of COVID-19. We are dedicated to the health, wellness and safety of our customers and employees, and we are monitoring the dynamic COVID-19 situation to ensure we are taking all necessary proactive measures. We remain committed and prepared to respond to our customers’ needs immediately and to provide the same level of trusted and quality service you have come to expect. We understand that the services we provide are essential to everyday life and your comfort at home. If you need us, please do not hesitate to call us at 770-421-8400 to schedule a service. Our office staff and technicians are here to help you as needed with any of your heating, cooling, plumbing or electrical needs.